AI-Powered Learning Platform ‘Mind Gyms’ Tackles Tech Attention Crisis in the Workplace

AI-powered learning platform boosts focus at ServiceNow

Amid a surge of high‑profile lawsuits against major social‑media firms, Reuters notes a renewed scrutiny of tech‑addiction. In corporate corridors, the symptom is familiar: employees tethered to screens, attention fragmented.

Jayney Howson, ServiceNow’s chief learning officer, responded by launching “mind gyms,” an AI‑driven suite that pairs each worker with a “personal professor” for bite‑size cognitive workouts.

Interactive AI drills

One module lets sales reps rehearse pitches with lifelike AI customers that converse naturally, scoring eye contact, filler usage and conciseness. ↑ 75% of participants return for another round, according to internal data.

“The narrative today blames the human,” Howson says. “We must redesign conditions so human potential can flourish.”

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After AI practice, staff team up to apply the skills in live calls, ensuring technology supplements—not supplants—human interaction.

Howson argues the success of such tools hinges on HR strategy: AI should create the environment for deeper focus rather than add another distraction.