FTC Complaints Reveal Hidden Fees in Hims & Hers Telehealth Services

FTC complaints expose surprise charges at Hims & Hers

The Federal Trade Commission has filed three complaints alleging that the telehealth giant Hims & Hers tacked on undisclosed fees to its subscription plans, a practice the agency labels deceptive.

According to the filings, consumers reported being billed for automatic refills and “premium” add‑ons that never appeared in the checkout screen. One plaintiff noted a charge of ↓ $2.4 million in cumulative fees over a twelve‑month period.

“They are thieves,” one complainant told Reuters, echoing a sentiment echoed across dozens of filed grievances.

“The FTC’s action underscores growing scrutiny of digital health pricing after the pandemic accelerated telemedicine adoption.”

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Legal analysts anticipate that the outcome could reshape how subscription‑based health platforms disclose costs, potentially prompting stricter compliance protocols across the sector.