FTC Complaints Reveal Hidden Fees in Hims & Hers Telehealth Services

FTC complaints expose surprise charges at Hims & Hers

The Federal Trade Commission has filed three complaints alleging that the telehealth giant Hims & Hers tacked on undisclosed fees to its subscription plans, a practice the agency labels deceptive.

According to the filings, consumers reported being billed for automatic refills and “premium” add‑ons that never appeared in the checkout screen. One plaintiff noted a charge of ↓ $2.4 million in cumulative fees over a twelve‑month period.

“They are thieves,” one complainant told Reuters, echoing a sentiment echoed across dozens of filed grievances.

“The FTC’s action underscores growing scrutiny of digital health pricing after the pandemic accelerated telemedicine adoption.”

Legal analysts anticipate that the outcome could reshape how subscription‑based health platforms disclose costs, potentially prompting stricter compliance protocols across the sector.